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COVID-19

COVID-19 Overview

Here at the Town, we consider the situation surrounding Coronavirus a top priority and are doing our part to promote health and safety to our community and our staff.

*IMPORTANT NOTICE

Effective Immediately, non-esssential business closure notice.
Please refer to the Public Health Order as directed by the Province, for details.

With the rapidly evolving situation surrounding the Coronavirus (COVID-19) continuing to unfold, we want to assure residents that the Town is closely monitoring the situation and has plans, partnerships, and resources in place to support our staff as well as the community.

COVID-19 outbreak was declared a global pandemic by World Health Organization (WHO). Alberta declared a public health emergency on March 17.

Stay up to date on all of the actions being taken to protect the health of Albertans on the Government of Alberta's AHS website at alberta.ca/covid19.

Town of Devon declares local state of emergency for COVID-19

The Town of Devon has declared a State of Local Emergency (SOLE) effective Mar. 24, 2020 at 8:30 a.m. in order to further support provincial efforts to contain the spread of COVID-19. As of Mar. 24, all Town of Devon facilities are now closed to the public.

By declaring a SOLE, Devon will be able to access additional resources needed to address a potential outbreak within the community as well as enforce restrictions and closures within the Town.

Alberta Health Services Self Assessment

If you are experiencing flu like symptoms, you can conduct a self-assessment here.

Devon Town Office Closed to Public

To protect our staff and do our part to prevent the spread of COVID-19, we have closed all Town facilities to the public.

We are still open for business during our regular business hours (8:30 a.m. to 4:30 p.m.), however the doors will remain locked. Services will continue to be available through phone, email, fax, online payment, regular mail and via our dropbox at the Town Office.

The safety of our staff and residents is our top priority as we work through the COVID-19 situation. Our staff will continue to follow Alberta Health Services recommendations to avoid exposure to COVID-19 so we can continue providing essential services to the Devon community.

Devon RCMP Detachment - Reduced Counter Service

The Devon RCMP is asking everyone to call the Detachment at 780-987-3414 before going to the station as they currently have reduced counter services and hours until further notice.

Infrastructure

The Town has a plan in place to keep all Town-operated infrastructure available to residents including water, wastewater, natural gas and public works services.

Facility Closures

The following faciltiies have closed to the public as a precautionary measure to protect our residents:

  • Town of Devon Office
  • Dale Fisher Arena
  • Devon Community Centre
  • All Town of Devon Playgrounds
  • 1949 Building (At Robina Baker School)
  • Devon Public Library
  • Devon Schools
  • Devon Daycares

This is a precautionary measure and in line with Alberta Health Services recommendations for limiting mass gatherings in Alberta.

Facility Rentals

Those who have a facility booking during the closure period or looking to cancel any future facility rentals will also be given a full refund from the Town for the booking.

Questions about facility rentals can be directed to our Community Services Coordinator at P: 780-987-8328 or E: CSekora@devon.ca.

Recreation Programs - March and April Programs Postponed/Cancelled

At this time, all in person March and April Town of Devon recreation programs & events will be postponed or cancelled. We are looking into alternative delivery methods (online) for some of our programs and will provide updates as we confirm this.

While we had planned to deliver the Spring & Summer program guide at the beginning of April and open online registration for all programs and swimming lessons on April 6, we are postponing both of these until further notice.

We are committed to keeping everyone up in the loop and will provide an update on April 14 regarding May programs, events, swimming pool, and online registrations.

We would like to reassure those registered in our recreation programs that are cancelled, or those simply looking to withdraw from a program due to health-related concerns, that you will receive a full refund.

Questions about recreation programs can be directed to our Program & Events Coordinator at P: 780-987-8332 or E: events@devon.ca.

Community Bus - No Fee to Ride

We have suspended all out of Town services for our community bus, but our in-Town service is still available until further notice. Bus hours will be varied to accommodate extended early access for seniors/disabled residents only. There will be no fee for use of the bus at this time.

In the spirit of precaution, we are limiting passengers to 2 people at a time and seating them accordingly to comply with social distancing measures.

Call 780-910-1960 to book your ride on our community bus.

Shopping Support for Seniors

*No Fee Delivery

If you live in Devon and are a senior/have a disability who is unable to get to the grocery store, here are some additional ways to find help getting what you need.

Local Churches

If you are connected to a local Devon church, we have been advised that seniors and/or those in may be contacted and offered support from the church. This may include shopping or other necessary services.

Devon Lions

If you are able to purchase online with Independent or over the phone with IGA, the Lions are available for collection and delivery. Follow this link for more information: https://e-clubhouse.org/sites/devonab/page-10.php

Town of Devon - Monday to Friday 8:30 a.m. to 4:30 p.m.

  • ​​Town staff will take a shopping list ($100 or less worth of items), do your shopping and deliver the items to your door.
  • Phone: 780-987-8300
  • Email: FCSS@devon.ca

How does it work through the Town?

Option A - PICK UP

If you are able to do your shopping online, please go to the Hardy's Independent Food website and order and pay for your groceries or call in to IGA at 780-987-2626.

Once your order is placed and you have arranged a pickup time with the store, call our Town of Devon Office (open Monday to Friday, 8:30 a.m. - 4:30 p.m.) to schedule collection and delivery of your groceries to your doorstep.

Option B - SHOP FOR YOU

If you are unable to do online shopping you can call or email the Town of Devon Office (open Monday to Friday, 8:30 a.m. - 4:30 p.m.) and we will have staff do the shopping for you and delivery the groceries to your doorstep.

You are still responsible for the cost of your groceries and we will arrange payment through an invoice.

If funds are an issue for your groceries, please discuss this when speaking to our staff to arrange grocery delivery.

Senior Shopping Hours

Hardy's Independent Grocer and Devon IGA are offering a seniors only shopping to provide seniors a safe shopping experience and senior discounts will be applied during this time. If transportation is required, seniors can book a pick up/drop off, with the Town's community bus.

Hardy's Independent: Tuesday and Thursday from 7-8 a.m. 

Devon IGA - Golden Hour: 7 days a week 7-8 a.m.

Home Delivery / Take Out

Check here for the updated list of service available in Devon.

Medical Appointment Support

For those needing assistance with getting to medical appointments we currently have a couple options.

Appointments outside Devon

For appointments outside of Devon, the Drive Happiness Seniors Assistance Program is available. This is a paid service and is coordinated externally with volunteers. To support those in need, the Town of Devon will take these calls from residents and assist with arranging a ride to medical appointments.

Appointments in Devon

For appointments within Devon, the Community Bus is available within Town on Tuesdays and Thursdays and we have waived the $5 ride all day fee at this time. Additional arrangements may be able to be made to accommodate those in need.

Keeping Connected

Senior Centre Without Walls - 789-395-2626

This is a free call in senior centre that allows seniors to call in, register and access a variety of interactive telephone-based social and health programming.

Facetime/Facebook Messenger Video Chat

For those with the proper technology, Facetime/Facebook Messenger video chat are a great way to stay in touch and socialize if need be.

Supporting Local Business

As we navigate the COVID-19 situation, we realize the hardship Devon businesses are experiencing with the substantial decrease in customers due to social distancing. We would like to provide local businesses with as much resources as we can to assists you during this abnormal time.

*IMPORTANT NOTICE

Effective Immediately, non-esssential business closure notice.
Please refer to the Public Health Order as directed by the Province, for details.

Essential Services List - Businesses are considered to provide an essential service and can remain in operation

Non-essential Service List - Businesses that must cease close personal contact with customers

Employer Resources

FINANCIAL
PROGRAMS

Impact on Retail

Business Continuity Plans

Information Guides and Templates

The Canadian Chamber of Commerce has graciously provided a few guides, information sheets and templates to assist businesses in the workplace.

Please feel free to reach out to our Economic Development Officer should you have any questions.

Patricia Nicol   780-987-8306 / pnicol@devon.ca

Town of Devon Property Tax & Utility Payment Deferral

Property Tax Deferral

Town Council has approved the deferral of property taxes for residents on a case-by-case basis to assist those impacted financially by COVID-19.

Property Tax Notices will be mailed out on May 31, 2020 and the new due date for property tax payments is Sept. 1, 2020. Residents on a monthly payment plan facing financial difficulties are encouraged to call the Town Office at 780-987-8300 to see how we can support you during this time.

Utility Payment Deferral

Town utility account holders (water, wastewater, natural gas utilities) will also have the option of deferring their Town utility payments for up to 3 months (Mar. 18 to June 18, 2020).

Monthly bills will continue to be distributed to residents and businesses, however no penalty fees or service disconnections will be applied to any account in arrears during this time.

Please note, a deferral means that you must still pay property taxes and utility bills at a later date.

If you are looking for property taxes or utility payment support, please call 780-987-8300.

Income Support ​for Albertans

Emergency Isolation Support

  • This will be a temporary program for working adult Albertans who must self-isolate because they meet the Government of Alberta’s published criteria for self-isolation, including persons who are the sole care-giver for a dependent who must self-isolate because they meet the public health criteria, and who will not have another source of pay or compensation while they are self-isolated.

  • A one-time payment of $1,146 will be distributed to bridge the gap until the federal emergency payments begin in April.

  • More information on how to apply will be available next week.

Utility Payment Holiday

  • Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider.

Student loans repayment deferral

  • We are implementing a six-month, interest free, moratorium on Alberta student loan payments for all Albertans in the process of repaying these loans.

  • Alberta Student Loan repayments will be paused for 6 months, beginning March 30, 2020.

  • Interest will not accrue during this period. This mirrors the approach of the Canada Student Loans Program.

  • Students do not need to apply for the repayment pause.

  • Borrowers may continue making payments during this period if they choose and this will not affect their eligibility to receive the benefit.

Banks and credit unions

  • ATB financial customers: Personal banking customers can apply for a deferral on their ATB loans, lines of credit and mortgages for up to 6 months.

  • Alberta Credit Unions: Credit union members will have access to a variety of programs and solutions designed to ease difficulties with loan payments and short-term cash flow. Contact your credit union to work out a plan for your personal situation.

Emergency Financial Assistance (GovAlberta): If you are facing an unexpected emergency, you can apply for emergency financial assistance. You can get help when:

  • A situation is caused by unforeseeable circumstances beyond your control, and
  • It presents a severe health risk, and
  • You cannot access other resources or wait until your next pay cheque or Income Support benefit cheque.

Alberta Supports Contact Centre: 1-877-644-9992 province wide. The Government of Alberta has offered two weeks of support for people who are in self-isolation and do not qualify for EI/WCB.

Local AB Works Office: Local office is temporarily closed as of March 23, 2020.

For Income Support, call 780-980-3565 to begin the process instead of coming onsite. Workers are trying to do as much of the process by phone and email as possible to limit traffic. If people do come onsite, they are being met at the door and asked to call 780-980-3565.

After-Hours Emergency Number: 780-644-5135 for those who need help outside of working hours (8:30 a.m. – 4:30 p.m.).

Employment Insurance (EI): Service Canada has set up a SEPARATE phone line to contact them to set up EI claims for quarantine, illness, etc. due to COVID-19. They will not help you with anything else at this number. Likewise, the main EI number cannot help you with COVID-19 claims. The COVID-19 response number is 1-833-381-2725.

EI phone lines are experiencing significantly longer than normal wait times. Please utilize the COVID-19 response number (1-833-381-2725) if your inquiry is in regard to COVID-19.

EI is waiving the 1-week waiting period for 2-week quarantines; if you are affected, please apply right away. The waiting period has been waived and no physician note is necessary if time off is needed for self-isolation.
Users must pay into EI to qualify*

Workers’ Compensation (WCB): For information on when to report a work-related exposure to COVID-19, please refer to our worker and employer fact sheets.

Workers - https://www.wcb.ab.ca/assets/pdfs/workers/WFS_COVID-19.pdf
Employers - https://www.wcb.ab.ca/assets/pdfs/employers/EFS_COVID-19.pdf

Healthcare workers who become ill while working may qualify. Please call 1-866-922-9221 (within Alberta)

Sickness Benefits

Changes to the Employment Standards Code will allow full and part-time employees to take 14 days of job-protected leave if they are:

  • required to self-isolate
  • caring for a child or dependent adult that is required to self-isolate
To be eligible, employees:
  • will not be required to have a medical note
  • do not need to have worked for an employer for 90 days

This leave covers the 14-day self-isolation period recommended by Alberta’s chief medical officer. This leave may be extended if the advice of the chief medical officer changes.

*The leave does not apply to self-employed individuals or contractors.

Employment Insurance Benefits

Employment Insurance (EI) and Sickness Benefits - The one-week waiting period for will be waived for new claimants who are quarantined so they can be paid for the first week of their claim.

Employees may consider applying for Federal Employment Insurance benefits.

  • Allows up to 15 weeks of assistance if a person cannot work due to medical reasons such as self-isolation or self-quarantine.
  • The one-week waiting period for Employment Insurance benefits has been waived by the federal government.

Government of Alberta Resources

Government of Canada Resources

Mental Health Resources and Wellbeing Support

  • 24/7 Support / Crisis Line (mental health): 1-800-232-7288

  • Canadian Mental Health Association

  • Kids Help Phone - 24/7 national support service. Offers counselling, information and referrals. 1-800-668-6868 or text 686868.

  • Alberta Health Services: Leduc Mental Health & Additions (Centre Hope Building)

    • Centre Hope is currently open, however they are encouraging people to call rather than walk-in. Sessions will happen over the phone. Free.

    • All groups have been cancelled

    • Adult intake line: 780-424-2424

    • Child and adolescent intake line: 780-342-2701

  • Private psychology clinics: Most clinics are closed and are doing teletherapy (sessions over the phone of online). Contact private clinics to find out details.

  • Primary Care Network (Leduc Beaumont Devon): Seeing majority of patients over the phone only, including mental health services. After hours walk-in clinic is closed.

  • Riseup Society
    • Individual counselling for adults impacted by intimate partner violence
    • Counselling by telephone until social distancing lifted
    • Office and staff available Tuesdays, Wednesdays, Thursdays
    • New clients being accepted. Call 780-739-7473

Other Resources

Local Devon Churches

Devon Business Services

In an effort to support our local businesses during this difficult time, the following businesses will be offering pick up and limited delivery services to accommodate our residents.

Effective immediately, restaruant dining will be prohibited. 


Business NameDays & HoursServices
House of Goodies

Mon, Wed-Sun: 11am - 8pm

  • Pick-up Orders - 10% Off
  • Delivery
Boston Pizza

Mon: 12pm - 8pm
Tues-Thurs: 12pm - 9pm
Fri: 12pm - 11pm
Sat: 12pm - 10pm
Sun: 12pm - 9pm

  • Pick-up Orders - 15% Off
  • Delivery
Home Room Diner

Tues - Sat: 12pm - 7pm

  • Pick-up service only
  • Home prepared meals available
Devon 2 for 1 Pizza

Fri-Sat: 11am - 10pm
Sun: 12pm - 9pm

  • Delivery available after 4pm
  • Home prepared meals available
Florida Pizza

Mon-Fri: 11pm - 9pm
Sat/Sun: 4pm - 10pm

  • Pick up Orders
  • Free Delivery
  • Home prepared meals available
Marci's Bar & Grill

Mon-Fri: 11am - 10pm
Sat: 12pm - 10pm
Sun: 11am - 8pm

  • Pick up orders - 15% Off
  • Delivery
  • Home prepared meals available
Eggs & Co (Key West Inn)

Mon: 8am - 3pm
Tues-Sat: 8am - 8pm
Sun: 11am - 8pm

  • Pick up orders - 15% Off
  • Free Delivery
Tim Hortons

Mon-Sun: 24/7

  • Drive-thru only
  • Offering large truck call ahead
    Ph: 780-987-5788
Subway

Sunday: 10:00 am - 8:00 pm
Mon - Fri:  8:00 am - 9:00 pm
Saturday: 10:00 am  - 8:00 pm

Devon Liquor

Thurs - Sat: 10am - 9pm

  • Beverage Delivery
  

Stay tuned to all Devon-related updates to the COVID-19 Response here. 

All Alberta Health Services updates are available at alberta.ca/covid19.

Government of Canada - Mar. 18, 2020 - Announcement

CANADA'S COVID-19 ECONOMIC RESPONSE PLAN

Announcement Highlights

  • Emergency Care Benefit - for anyone who doesn't qualify for EI, can receive benefits comparable to EI for a period of 14 weeks.  Program is for anyone who is currently ill, under quarantine, self-isolating, or caring for a family member.

  • Covid-19 Emergency Support Benefit - for anyone who has lost their job as a result of the emergency (including self-employed) and do not qualify for EI benefits. The benefit is comparable to EI and available for a period of 14 weeks.

  • Temp Wage Subsidy - a subsidy available to small businesses equivalent to 10% of the wages/salaries they pay their employees, available for a period of 3 months.

  • Child Care Benefits boosted for the next few months

  • Deadline to file income taxes has been extended to June 1, and any taxes owing can be deferred until Sept 1, 2020 without interest or penalty.

  • Student Loan Payments can be deferred for a period of 6 months without interest or penalty.

  • Through EDC and BDC there is $10 billion available in loans and credit facilities to help businesses bridge financial gaps.  Primarily available for small and mid-sized businesses.

  • Big 6 banks are allowing a 6 month deferral of mortgage payments.

Frequently Asked Questions

Centre For Disease Control Prevention (CDC) has a list of useful FAQs 

  • How to Prepare
  • Symptoms and Testing
  • How to Protect Yourself
  • If you are sick or caring for someone

Alberta Health Services 

Find up to date information in Alberta with useful tips

Novel Coronavirus (COVID-19) FAQs for Public

Good health practices to protect you and your family

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